Last updated: August 2026
This Refund Policy applies to paid subscription plans and promoted-listing purchases made on Naya Address.
Subscription Plans
Subscription plans (Bronze/Silver/Gold/Platinum, for owners or tenants) are billed for the plan duration you select. Since these plans unlock digital benefits (extra listings, priority approval, AI tools, etc.) immediately upon payment:
- Subscriptions are non-refundable once activated and any part of the plan has been used (e.g., you have posted a listing using the plan's quota, or used an AI tool).
- If you were charged in error (e.g., duplicate payment, payment without plan activation), contact us within 7 days of the transaction for a full refund.
Promoted Listings
Promoted/sponsored listing budgets are billed on a pay-per-click basis. Any unused budget remaining when you pause or stop a promotion is not charged further, but amounts already spent on clicks received are non-refundable.
How to Request a Refund
To request a refund for a genuine billing error, email us at infonayaaddress@gmail.com with your registered email/phone and the payment reference ID (visible in your Razorpay payment confirmation). We aim to respond within 3-5 business days.
Refund Timeline
Approved refunds are processed back to your original payment method via Razorpay and typically reflect within 5-7 business days, depending on your bank.
Contact Us
For any billing questions, contact us at infonayaaddress@gmail.com.
